Support
We're here to help. Find answers below or reach out directly.
Frequently Asked Questions
How does Form track my exercise?
What exercises are available?
Does Form record video?
Do I need an internet connection?
Where should I place my phone?
How accurate is the rep counting?
How do I subscribe to Form Pro?
How do I cancel my subscription?
How do I restore my purchase?
What devices are supported?
Troubleshooting
Camera not working
Go to iPhone Settings > Privacy & Security > Camera and make sure Form is enabled. Also ensure no other app is using the camera at the same time. If the issue persists, try restarting the app.
Pose not detected
Make sure your full body is visible in the camera from head to toe. Use a well-lit room and place the phone at the side (not directly in front or behind). Avoid loose-fitting clothing that obscures your body outline.
Rep count seems wrong
Ensure you're performing the full range of motion for each rep. The state machine requires you to hit both the bottom and top angle thresholds. Partial reps or very fast reps may not be counted.
App won't open
Force quit the app and reopen it. If the issue persists, try deleting and reinstalling Form from the App Store. Note: local data like workout history will be removed since all data is stored on-device.
Subscription not recognized
Open Form > Settings and tap "Restore Purchases." Make sure you're signed in with the same Apple ID used for the original purchase. If the issue persists, check your subscription status in iPhone Settings > Apple ID > Subscriptions.